數位轉型後的店家能同時經營實體門市與數位門市,線上回覆客人詢問訊息。
Crescendo Lab
Create More Comprehensive Customer Experiences

Empower marketing, sales, and customer service by creating in-depth customer relationships on LINE Official Accounts.

數位轉型後的店家能同時經營實體門市與數位門市,線上回覆客人詢問訊息。
客人利用LINE一對一對話,向店家訊問喜歡的商品細節、收到購物車未結單的提醒、搜尋鄰近門市等創造雙向互動。
LINE Account Solutions-Tech Partner 2022 Gold
Certified by LINE Taiwan as the
ONLY Gold Tech Partner of 2022

LINE Official Account Services
all in one place to maximize revenue

Used by 500+ brands, sending 3 billion messages each year
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Improve customer longevity
with our LINE Solutions
電商、各大社群網站等的互動資料全部整合,掌握顧客360度全貌。
Build
Customers 360°

Use information interactions, website behavior, and store footprints to master and track user data behavior. Use this first-party data for strong and accurate marketing.

燈光聚焦用戶,精準鎖定後展開個人化行銷。
Create
Personalized Sales
Know your clients thoroughly so you can start conversational sales and drive the last mile of purchases by delivering personalized content and services through a multi-marketing module.
利用MAAC Open API串接全通路數據,深入會員經營。
In-depth
Member Experience
Connect with major CRM, CDP, and open platform APIs to create a complete in-depth experience. Provide multifaceted and automated membership services, and manage customer relationships with purpose and clarity.
Build a data ecosystem by connecting with third-party services
91APP logo
emarsys logo
SuveyCake logo
SHOPLINE logo
EC Matrix logo
Treasure Data logo
salesforce logo
神策數據 logo
Migo logo
Zapier logo
WACA logo
Tagtoo logo
91APP logo
emarsys logo
SuveyCake logo
SHOPLINE Logo
EC Matrix logo
Treasure Data logo
salesforce logo
神策數據 logo
Migo logo
Zapier logo
WACA logo
Tagtoo logo
The most diverse marketing functions needed, prepared especially for YOU
LINE CRM
Create a member database, record, analyze and apply the behavior data of users.
Automated Marketing
Trigger customer journeys after the input of keywords, tagging, and item purchases to make interactions work more efficiently.
AI Smart Marketing
Predict user behavior through data and algorithms to achieve accurate targeting of audience or economic trends that may impact marketing efforts.
Retail Retargeting
Multiple reminders include; active shopping cart, regular repurchasing, and coupon facilitation.
Customer Profile
According to user characteristics, message clicks, websites browsing, purchasing goods and other interactive behaviors, varied marketing audiences are easily formed.
Data Collection
Linking to SurveyCake, responses can be automatically imported as user tags, which can then trigger rewards or link to reminders.
Interactive Games
Gacha, roulette, slots, Monopoly, and lottery are 5 popular games which promote customer interaction and retention.
Message Template
Up to 9 templates and exclusive formats, including; awards, graphic based messages, carousel images, videos and quick reply content.
Performance Tracking
From opening, clicking, and browsing, to product purchasing. Each interaction leaves trackable footprints for you to follow.
OMO Module
Beacon transmits location-triggered notifications to smartphones nearby. This module then integrates online and offline data for you to use.
Online Customer Services
Call screening and pinning functions speed up response time, and multiple roles facilitate team management to improve customer experience.
Membership Services
Connect to the platform for arrival notifications, order inquiries, gift points, and membership card services.
Ready to optimize interactions
and improve customer experiences?
Make efficient interactions and improve customer experience