AI Conversational Analytics and Automation Cloud

CAAC — Sales and support, supercharged by your AI teammate

CAAC is an enterprise-grade AI conversation platform — built for sales and customer service teams who are ready to move beyond basic chatbots. Automate 85% of routine chats across all channels and free your team to turn every interaction into a sale.

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Trusted by 800+ leading brands

+15

%

AI-driven sales growth

60

%

reduction in customer service time

85

%

common inquiries resolved automatically

Solution Map

Crescendo Lab Solution Map

CAAC is the conversational core within Crescendo Lab's solution suite — AI and data-powered to help both customer service and sales teams perform at their best. Internally, it enables flexible team collaboration and workflow management for enterprise. Externally, it captures personalized customer needs and data across WhatsApp, LINE, websites, voice calls, and Instagram/Messenger — turning every inbound conversation into a qualified next step in the sales journey.

Explore the Full Solution

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Cycle

Streamline conversations from hello to closed

Step 01

Every message, one place

LINE, FB, IG, WhatsApp, website chat & voice
iOS & Android app
Unified customer identity & conversation history
No missed messages

Step 02

Team collaboration that actually works

AI replies with smart escalation
Auto-assign to the right agent or team
Multi-team collaboration & manual transfer
Department-level access controls
Tags, notes & order history

Step 03

Fueling service and sales with 360° AI intelligence

AI smart template recommendations
AI copywriting assistance
AI product recommendations
Sales tracking links
Per-agent revenue attribution

AI Features

AI Agent: Your most reliable team member never clocks out

CAAC's AI understands intent, generates replies, and proactively recommends products — no extensive training required. Your team's capacity, multiplied overnight.

Human × AI Agent Collaboration

AI chatbot responds 24/7 across LINE, IG, FB and more — understanding intent, learning over time, and routing sensitive conversations to humans. Reduces support costs while improving customer satisfaction.

AI Smart Responding

AI accurately reads customer intent and instantly handles order lookups, stock checks, and return requests. Resolves 85% of repetitive queries automatically, freeing agents for high-value interactions.

AI Product Recommendation

Combining purchase history and conversation behavior, AI proactively recommends the right product mix within the chat — boosting conversion rates and average order value.

AI Conversation Summary

After each conversation, AI auto-generates a concise summary so the next agent instantly understands the context — eliminating information gaps across shifts.

Web Chat 2.0

Respond to website visitors in real time and proactively recommend personalized products based on browsing behavior — capturing every conversion opportunity before they leave. Version 2.0 supports brand style customization.

Key Features

The omnichannel powerhouse: turning every chat into a conversion

CAAC combines omnichannel integration, AI intelligence, and performance analytics — helping businesses turn customer service into a high-value sales function.

One inbox. Every channel. Zero chaos.

Your agents shouldn't be juggling five different platforms. CAAC unifies LINE, Messenger, Instagram, WhatsApp, and website chat in one place — with assignment, notes, and collaboration built in.

Cross-department collaboration
Auto-assign conversations based on need
Text and voice conversation support

24/7 coverage. No gaps. No missed opportunities.

Weekends and after-hours are no longer dead zones. Powered by LLMs, CAAC's AI Agent responds in natural, human-like language — and your knowledge base is easy to build, no technical expertise needed. Every late-night shopper gets an instant, accurate answer.

LLM-powered natural conversations
Effortless knowledge base training
Smart escalation to human agents

Data that tells you exactly how your team is performing.

Stop managing by gut feel. CAAC's visual dashboards track response times, resolution volume, sales conversions, and revenue attributed to every conversation — so managers always know what's working.