Retail & OMO

Pain Points
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Funnel

Key Features

AI Omni-channel Journey

Design automated customer journeys across LINE, Email, and SMS in one place. AI triggers the next action based on member behavior, guiding each customer along their most relevant path.

AI Segment

Automatically consolidates data from multiple sources. AI predicts purchase likelihood and churn risk, so every campaign reaches the right audience and maximizes ROI.

AI Content Generation & Product Recommendation

Enter your marketing goal and AI analyzes past campaign performance, generates targeted copy, and auto-inserts the products each member cares about — delivering a truly personalized message.

AI Smart Responding

AI accurately reads customer intent and instantly handles order lookups, stock checks, and return requests. Resolves 85% of repetitive queries automatically, freeing agents for high-value interactions.

AI Product Recommendation

Combining purchase history and conversation behavior, AI proactively recommends the right product mix within the chat — boosting conversion rates and average order value.

AI Smart Sending

The system learns each member's routine and open-rate patterns, predicting the optimal send time per person — delivering messages at exactly the right moment.

Web Chat 2.0

Respond to website visitors in real time and proactively recommend personalized products based on browsing behavior — capturing every conversion opportunity before they leave. Version 2.0 supports brand style customization.