AI Marketing Analytic & Automation Cloud

MAAC — Smarter marketing, powered by AI across every channel

MAAC brings AI and omnichannel data together so every customer gets an experience that feels made for them — not sent to a list. Seamless journeys. Smarter CRM. Marketing that feels like value, not noise.

-30
%
customer acquisition cost 
5
x
marketing ROI
250
%
 cart recovery rate

データの断絶を解消し、徹底したパーソナライズ配信を実現

導入事例つき

Solution Map

Crescendo Lab Solution Map

MAAC is the marketing engine at the heart of Crescendo Lab's business communication suite — helping brands reach customers efficiently across LINE, websites, email, SMS, and even physical touchpoints. Every customer response is automatically fed into CAAC and DAAC, so each subsequent interaction becomes more targeted, more timely, and more personal.

Customer Lifecycle

From first touch to loyal customer — one connected loop.

Step 01

Acquisition

  • Game Center modules
  • MGM referral engine
  • OMO store & receipt registration
  • Ad platform audience syn
Step 02

Engagement

  • Omnichannel personalized journeys
  • Abandoned cart reminders
  • AI product & content recommendations
  • Personalized rich menus
Step 03

Retention

  • 360° member tags & profiles
  • Product repurchase cycle reminders
  • Automated post-purchase satisfaction surveys
  • LINE block trigger → SMS re-engagement

データの断絶を解消し、徹底したパーソナライズ配信を実現

導入事例つき

AI Features

Audience. Content. Timing. Let AI handle all three.

From list segmentation to content creation to precise delivery — Crescendo AI runs through your entire marketing journey to maximize performance.

AI Omni-channel Journey

Design automated customer journeys across LINE, Email, and SMS in one place. AI triggers the next action based on member behavior, guiding each customer along their most relevant path.

AI Segment

Automatically consolidates data from multiple sources. AI predicts purchase likelihood and churn risk, so every campaign reaches the right audience and maximizes ROI.

AI Content Generation & Product Recommendation

Enter your marketing goal and AI analyzes past campaign performance, generates targeted copy, and auto-inserts the products each member cares about — delivering a truly personalized message.

AI Smart Sending

The system learns each member's routine and open-rate patterns, predicting the optimal send time per person — delivering messages at exactly the right moment.

Key Features

Every channel, perfectly timed. No revenue left behind.

Real-time website behavior triggers automated journeys across LINE, WhatsApp, Email, and SMS — so when a customer is ready to buy, you're already there.

LINE: Your highest-engagement channel

Email: Built for depth and ROI

SMS: Your 100% reach guarantee

Online meets offline. Members become advocates.

Use interactive campaign modules to deepen member engagement and turn your best customers into your best acquisition channel. Receipt registration and OMO tools bridge in-store purchases with your digital ecosystem — turning one-time buyers into long-term digital assets.

  • Rich interactive game modules
  • Receipt registration module
  • MGM referral growth engine

Know your customer. Really know them.

Break down data silos and build a true 360° view of every member — from how they navigate your LINE menu to what they buy and when. Use that intelligence to communicate differently with every person, reduce block rates, and make every message feel personal.

  • 360° member profiles
  • Dynamic rich menus
  • AI smart product recommendations

データの断絶を解消し、徹底したパーソナライズ配信を実現

導入事例つき

主要なプロダクト

クレッシェンド・ラボのツールで、あらゆる顧客接点を売上に

CAAC|対話型コミュニケーション

顧客の“声”を立体的に可視化

1to1の対話データを一元管理

MAACのAIセグメンテーションをさらに高度化

MAAC|マーケティング自動化

全チャネルを横断した自動化基盤

分断されたデータを統合し、360度の顧客理解

パーソナライズ配信で、購買・リピートを促進

DAAC|データインサイト

精度の高い意思決定を支える分析基盤

行動データを横断分析し、顧客理解を深化

ブランド戦略・施策改善に直結するインサイトを提供

Our Impact

Trusted by 800+ leading brands

800+
global clients

Trusted by leading brands across industries, proven to deliver ROI and stability in complex AI deployments.

8.7
Billion
messages / year

Processing vast conversation data to provide Asia’s most precise and reliable AI training sources.

2
Billion
revenue generation / year

Activate AI Marketing Engine

Turn every conversation into growth